Love Lucia’s Parties – Terms and Conditions

Party Bookings

  • We recommend that you book at least 6-8 weeks in advance.
  • Our team will arrive prior to your party to set-up and greet your guests on arrival.
  • Love Lucia’s runs parties 7 days a week however, weekends are very popular so please do check our availability with us before making any arrangements.
  • Our parties can be held at your home (dependent on space) or a selected party venue.
  • Please do bear in mind that should you book a party venue, we will require set up and clear down time.
  • Love Lucia’s will provide a check list for each party in regards to our and the hosts responsibility for each event.
  • It will be the hosts responsibility solely to ensure that they have covered every aspect prior to our arrival.
  • We would also like to store your name and address details to enable us to keep you up to date on our services and offers; if you do not wish us to do this, please let us know.
  • We do not provide any other refreshments (food/drink) other than what is provided in your specified party package.

Booking Conditions

  • A quotation will be emailed to you after receiving your initial enquiry at info@loveluciasparties.com
  • Should you wish to accept our quotation, we will email you our order form which should be completed, signed and hard copy returned to us by post only.
  • To confirm your booking we will require a non-refundable deposit of which will be deducted from your party balance as outlined on your order form.
  • All funds are to be received by Love Lucia’s via BACS payment (payment instructions will be provided at the time of your booking).
  • Please note we do not accept cheques or cash.
  • Amendments can be made to your booking up to 10 working days before the event.
  • If your arrangements change within 10 working days to your event, full discretion will be with Sharon Park.
  • Once we receive the deposit cleared funds in our account and the original copy of the booking form, we will confirm your booking.
  • Full balance cleared funds for your event will be required 14 working days before your event.
  • Mileage – we are happy to travel 15 miles (total) to and from Coventry CV4 postal code free of charge.
  • Outside of this radius will be charged on a mileage basis which will be included in your final invoice before the event at £0.48 per mile.
  • Any additions made on the day before and the day of your event, must be settled in full on the day of your event by cash only.
  • A receipt will be provided.
  • Your party booking is with Sharon Park trading as Love Lucia’s Parties.
  • Please note that upon confirmation you are responsible for payment of the full order value, subject to the cancellation or postponement charges set out below.
  • We aim to ensure that all descriptions on our website are accurate. We will notify you of any changes before you confirm your booking.
  • Love Lucia’s reserves the right to alter or withdraw any booking or service.
  • Please write to us if you would like to make any alterations to your confirmed booking.
  • Alterations will only be valid if agreed by us in writing.
  • All prices are subject to change at any time with the exception of confirmed bookings.
  • The host/parent is responsible at all times for the general supervision of children within the party venue whether at home or at any other premises, for the supervision of exits, and for ensuring that children only leave the party venue with their own parent or guardian. A responsible adult must remain with the party at all times.
  • Our responsibility is strictly limited to providing the activity provided by us.

Cancellations

  • Should you wish to cancel your booking, please give as much notice as possible.
  • Please ensure you email info@loveluciasparties.com immediately and telephone Sharon Park on 07919 202608 directly.
  • We will not accept any cancellations by leaving a voicemail message.
  • Deposits are non-refundable.
  • Should your cancellation be 14 working days before your event 70% of the total amount of your event will be retained, the remaining 30% will be returned.
  • Should your cancellation be within 7 working days before the event, 100% total fees will be retained by Love Lucia’s Parties.
  • The charges are payable immediately to us.
  • If in the event Love Lucia’s Parties needs to cancel your event, due to ill health, acts of God for example, your funds will be fully refunded or an alternative date will be arranged. The maximum amount of notice possible will be given. We will only be liable for the agreed amount on the booking form and no other costs you may have incurred.
  • Please note we are unable to provide any refund for bad weather so please consider covered venues or a contingency plan.
  • Love Lucia’s Parties reserves the right to cancel any booking at any time. In this case, Sharon Park has the full discretion to refund any monies received by the company.

Changes and Amendments

Please note : our activities can and may change without any prior notice.  If there is something specific that you would like to ensure that is included in your event then please do advise Sharon Park directly by email. It is your responsibility to ensure that this has been received and acknowledged by Love Lucia’s Parties.

Food Allergies and Intolerances

  • Unfortunately, we are unable to cater for any special dietary requirements.
  • We do not operate a nut free kitchen, therefore traces of nuts may be found in our ingredients.
  • It is the host’s sole responsibility to ensure that all their guests and appropriate individuals i.e. parents/guardians, additional staff etc. are fully aware of our policy.
  • Should we be presented on the day of your event, with any individuals that have special dietary requirements and we are not able to accommodate them, we are not able to issue any refund, either in full or part.

Liability

  • Love Lucia’s shall not have any liability to the client for any loss, damage, costs or expenses which the client suffers or incurs arising out of the event unless arising out of gross negligence or wilful misconduct of Love Lucia’s Parties, its employees or suppliers.
  • The client undertakes to indemnify and keep indemnified Love Lucia’s Parties in respect of any damage to property or any other loss of any nature whatsoever that Love Lucia’s Parties may suffer as a result of any act or omission of the client or its guests at the event.
  • Love Lucia’s Parties will not be liable to the client for any loss (whether direct or indirect) of profits, business or anticipated savings or for any indirect or consequential loss whatsoever even if Love Lucia’s Parties shall have been advised as to the possibility thereof.
  • Except in respect of death or injury to persons arising from negligence.
  • Love Lucia’s Parties liability to the client arising by or in connection with this Agreement shall in any event be limited to the estimated or final booking value total only.
  • Accidental damage to the property at the event should be covered by the clients own insurance and no claim will be accepted by Love Lucia’s Parties which hereby excludes any liability for any such loss.
  • Love Lucia’s Parties do not accept any liability and shall not be liable for non completion of the event or for any delays arising as a result of:
    Bad weather
    Loss, damage or cancellation due to fire, floods or any other cause beyond its reasonable control
    State funerals and days of public mourning
    Strikes, riots or lockouts affecting any trade with which Love Lucia’s Parties is concerned

Complaints

  • Please address all complaints to Sharon Park directly at info@loveluciasparties.com.
  • Any complaint must be put in writing by email only, however please report any problems during your party.
  • Love Lucia’s Parties has public and employee liability insurance.
  • All bookings are subject to these terms and conditions.

E-commerce

  • When placing an order with Love Lucia’s Parties, you have read, understood, acknowledged and agreed with our full terms and conditions here and on your order form.
  • Your statutory consumer rights are not affected.

Guarantee

  • In accordance with the Direct Selling Regulations 2000 (if you are not completely satisfied with your purchase) we guarantee to exchange it or provide a full refund, providing you contact us by e-mail at info@loveluciasparties.com within 7 working days, following the date you took receipt of the goods.
  • We guarantee to refund monies paid (only) within 30 working days after our final agreement on the matter raised.
  • Goods must be returned in full and in good condition at your own expense.
  • Love Lucia’s Parties reserves the right to collect any non-returned goods and deduct the direct cost of retrieval from your refund.
  • Your statutory rights are not affected.

Delivery Information

  • Orders are delivered to mainland UK addresses by Royal Mail or one of our selected couriers.
  • Addresses outside the UK mainland may incur additional postal charges – please contact us prior to placing your order and we will advise you of any additional charges.
  • Postage and packing to mainland UK addresses will be charged and notified accordingly.
  • If we cannot fulfill an order we shall contact you to make you aware of our difficulties and offer you alternative goods, amendment to your order or cancellation.
  • Love Lucia’s Parties shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability to Love Lucia’s Parties of manufactured stock, parts, or materials; delay or failure of delivery of the products to Love Lucia’s Parties by manufacturer’s suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

Privacy Policy

  • Love Lucia’s Parties are committed to protecting your privacy.
  • We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
  • We collect information about you to allow us to process your order and to keep you informed about our products and services.
  • We will never sell your personal information to any third parties.
  • We will not contact you in the future unless you have given us your consent.
  • The type of information we will collect about you includes: Your name, address, phone number and e-mail address.
  • We will never collect sensitive information about you without your explicit consent.
  • The information we hold will be accurate and up to date.
  • You can check the information that we hold about you by e-mailing us at info@loveluciasparties.com
  • If you find any inaccuracies we will delete or correct it promptly.
  • The personal information which we hold will be held securely in accordance with our internal security policy.
  • If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
  • We may use technology to track the patterns of behaviour of visitors to our site.
  • This can include using a “cookie” which would be stored on your browser.
  • You can usually modify your browser to prevent this happening.
  • The information collected in this way can be used to identify you unless you modify your browser settings.
  • If you have any questions/comments about privacy, please e-mail us at info@loveluciasparties.com

Safety

  • Please note that small items are not suitable for very young children.
  • Should there be any inflated or non inflated balloons, the hosts must ensure supervision at all times.
  • We request that all pets and their respective items (toys, bedding etc.) are removed from the party areas of your venue prior to our arrival until we depart please.
  • The Teddy Bear’s which are supplied at our Teddy Bear’s Making Party comply with all elements of the Toy (Safety) Regulations (2011). They have been laboratory tested, comply with EN71 parts 1, 2 and 3, and are suitable from birth.
  • Love Lucia’s Parties are happy to provide bunting at your confirmed event which you may decorate as you wish, inside your venue.
  • Face Painting:  As the party host, it is your responsibility to ensure that you check if your guests have any skin allergies and that each child has permission from their parent or guardian to allow us to use face paint on their child in advance of the day. For further information in regards to the face paint products please visit:  http://www.snazaroo.co.uk/information/faqs.aspx

Allergies:  Love Lucia’s Parties only use professional, high quality face paints from Snazaroo. These are hypo-allergenic and contain anti-bacterial ingredients.  If any person has a history of being allergic to cosmetic makeup, and still want to be painted, we must do a patch test before face painting is applied. This is a simple a dab of paint which is applied to the inside of the elbow and wait 20 minutes to see if there is any reaction.

 

Face Painting Under 3’s:  Children under 2 years cannot be painted due to manufacturer’s guidelines. This is due to medical reasons – children under 2 do not have a fully developed immune system therefore, exposure to some products at an early age can create allergies in later life.  Children under 3 years are painted at the face painter’s discretion – if the child appears unwilling to be painted, or cannot sit still then they will not be painted. This is to avoid distress and injury to the child.

 

Skin Conditions:  Anyone who appears to have the following skin conditions will not be painted: Ringworm, Scabies, Conjunctivitis, Cold sores. These are all contagious conditions that can be passed on to other people, anyone who looks as if they are suffering from these conditions will not be painted. Open wounds, cuts, grazes etc. cannot be painted over – this is to avoid introducing bacteria to the wound which may then become infected.  Eczema and psoriasis are not contagious, but can become irritated by being painted. Once the paint is on the skin, it dries out and draws moisture away from the skin. For people with normal skin this is not a problem, but people with dry, sensitive skin may have a reaction.

 

Paint removal: Face paint is water based makeup, you do not need special cleansers to remove it – just your normal soap and water. Some strong pigments may still be present after washing, so a second wash using a flannel may be required. Baby wipes should not be used as they contain alcohol and other astringent cleansers, which can dry out the face and cause reactions.

Linked Services

  • Although we are careful in selecting the links that we display on our site, Love Lucia’s Parties are not responsible for any products and/or services provided through these links.
  • The linked site’s terms and conditions will apply.

Contract

  • The contract with Love Lucia’s Parties and the customer will come into affect when Love Lucia’s Parties accepts the order and receives payment as set out in the order form.
  • The goods/services remain the property of Love Lucia’s Parties, until the customer takes delivery of their goods/services.

Copyright

  • The contents of this website are subject to and protected by: Copyright © 2016 Love Lucia’s Parties ALL RIGHTS RESERVED.
  • Trademarks: The Love Lucia’s Parties logo is owned exclusively by Sharon Park at Love Lucia’s Parties.
  • All other trademarks, company names, logos or product names that are used within this website, are the property of their respective owners.

Loss or Damage in Transit

  • Love Lucia’s responsibility for loss or damage of goods in transit will be limited to refunding or replacing the damaged goods only.

Disclaimer

  • The buyer shall be responsible for ensuring that any statutory, government or local authority regulations are complied with in relation to the use of any products purchased from Love Lucia’s Parties.